
Many people enjoy assembling their computers, either by selecting components to build at home or by having a shop do it for them. The Consumer Council surveyed 10 merchants offering "custom PC building" services online to assess the arrangements for component selection, assembly, delivery, and returns.
The results showed that while all merchants provided adequate component information, user experience, after-sales service, delivery, and testing arrangements varied significantly, with basic assembly fees differing by over three times.
Most merchants had dedicated "custom PC" pages that listed product information and stock availability, allowing consumers to easily see if components were in stock. However, some merchants lacked complete inventory information, leading to potential issues with purchasing out-of-stock items. The Council emphasized that displaying stock levels clearly could help consumers avoid such problems.
All 10 merchants offered assembly services, with fees ranging from HK$80 to HK$350. Most included free after-sales support, typically lasting up to five years. However, two merchants had much shorter terms for in-store check-ups. Half of the merchants charged for on-site service, with longer terms resulting in higher fees.
Additionally, half of the merchants provided free delivery, while three offered free delivery for orders over a certain amount. Even when all components were in stock, free delivery usually took 1 to 5 working days.
Consumers often test their new PCs immediately upon arrival. The Council noted that four merchants allowed on-site checks and tests, while five did not guarantee this, advising customers to contact support for issues. One merchant did not respond to the inquiry.
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