Actor Wu Chun took to Weibo on Thursday (June 25) to publicly express his dissatisfaction with Cathay Pacific, writing: "Cathay Pacific, I have been patient enough!!!" In the post, he detailed the difficulties he encountered after a flight delay caused him to miss a connecting flight and his luggage subsequently went missing.
According to Wu, he had planned to travel from Melbourne to Paris via Hong Kong. However, after his first flight was delayed by nearly three hours, he missed his connecting flight to Paris.
Cathay Pacific subsequently rerouted him via Manchester in the UK, where he was scheduled to transfer to a flight operated by another airline for the onward journey to Paris.
Before boarding, Wu said he repeatedly confirmed with Cathay Pacific staff that his luggage would be transferred onto the same itinerary and was assured that it would be. After arriving in Manchester, a Chinese-speaking Cathay Pacific staff member again told him that his luggage would follow him to his final destination.
However, when Wu eventually arrived in Paris, his luggage failed to appear. He said he waited in Paris for three days and repeatedly called customer service, only to receive no answer or be told that the luggage had not yet been found.
Wu said his current request is to locate the staff member in Manchester who had assured him that the luggage would be transferred and to recover his belongings.
Responding to an inquiry from DotDotNews, Cathay Pacific apologized for the baggage delay caused by the missed flight connection and the subsequent transfer, as well as for the inconvenience caused to the passenger.
The airline explained that Wu's original itinerary from HK to Paris was disrupted because of the delay to his inbound flight. He was therefore rebooked on a new route via Manchester, where he was scheduled to connect to a flight operated by another airline. His baggage was transferred to the partner airline in accordance with standard procedures.
Cathay Pacific said that after the luggage arrived in Manchester, an issue occurred during the local transfer process, preventing it from being loaded onto the onward flight in time.
The airline added that, following close coordination with the relevant airline and airport authorities, the luggage has now been successfully located.
It said it will continue working with the passenger and the partner airline to arrange onward delivery and return the luggage as soon as possible.
(Video source: Weibo)
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