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Nestlé announces recall of baby formula due to possible presence of cereulide from Bacillus cereus: Refund service centers open from Jan. 13

Hong Kong
2026.01.11 20:15
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Nestlé announces recall of baby formula due to possible presence of cereulide from Bacillus cereus: Refund service centers open from Jan. 13. (DDN)

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department (FEHD) on Jan. 10 said that it took the initiative to meet with Nestlé Hong Kong again, and confirmed the company's announcement today of an additional batch of powdered infant and young children formula suspected of having possibly used the raw material concerned.

Nestlé Hong Kong has voluntarily stopped sales, removed from shelves the affected products and has initiated a precautionary recall. The CFS has collected samples of powdered infant and young children's formula from the market for Bacillus cereus testing; the test results so far have been satisfactory. The Environmental and Ecology Bureau is also closely monitoring the supply situation of other formula milk powder and maintaining communication with other major suppliers. It is noted that there is sufficient formula milk powder to meet the demand.

The spokesman said the CFS has been actively following up on Nestlé's voluntary and precautionary recalls of certain batches of its powdered infant and young children formula in certain areas in Europe due to the possible presence of Cereulide produced by Bacillus cereus in the individual raw material. According to the latest information from Nestlé Hong Kong today, an additional batch of its powdered infant and young children formula imported into Hong Kong might have used the raw material concerned. The CFS had earlier enhanced surveillance in the market and collected a sample from the above batch for testing of Bacillus cereus. The test result of the sample was satisfactory. Nevertheless, as a precautionary measure, Nestlé Hong Kong has voluntarily stopped sales, removed from shelves the affected products, and has initiated a precautionary recall.

Product details are as follows:

Product name (Net weight): NAN PRO 1 2 HMO (800g)

Batch number: 51670742F2

Best-before date: June 16, 2027

Place of Origin: Germany

Nestlé Hong Kong has initiated a recall of the affected batches of the products concerned. For enquiries about the recall, members of the public may contact the company through the following channels:

Consumer services hotline: 2599 8874 / 2797 6031/ 2179 8136 (Monday to Sunday, 9 am to 9 pm)

Email: consumerservices@hk.nestle.com

WhatsApp: 5283 4139 (NESTLÉ®️ NAN®️) / 2599 8871 (Wyeth®️ Nutrition)

Online form: forms.office.com/e/BhqMhWfsUG?origin=lprLink

Consumers may choose to bring along the products (brand new or opened) for refund at the place of purchase, or at exclusive service counters of Nestlé Nutrition Services from January 13 (Tuesday) onwards, to settle the recall and refund of the batches of the products concerned. Details of the exclusive service counters are as follows:

Kowloon Services Counter Address:

G/F, Park Hovan Commercial Building, 18 Hillwood Road, Tsim Sha Tsui, Kowloon (MTR Jordon Station Exit D)

Contact number: 3996 8196

Office hours: Monday to Saturday, 11 am to 7.30 pm; Sunday, 1 pm to 5.30 pm (except public holidays)

Hong Kong Services Counter Address:

1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Hong Kong (MTR Causeway Bay Station Exit B)

Contact number: 3996 8197

Office hours: Monday to Saturday, 11 am to 7.30 pm (except Sundays and public holidays)

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Tag:·baby formula·CFS·FEHD·Nestlé

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