The Office of the Communications Authority announced today (April 28) the Communications Authority (CA)'s decision to grant prior consent to China Mobile Hong Kong Company Limited (CMHK) for its application to cease the provision of third generation mobile (3G) services on June 30 this year.
Having considered various relevant factors, the CA approved the application pursuant to Special Condition 10.4 of CMHK's Unified Carrier Licence. These include the very low proportion of customers affected (including customers of 3G pre-paid services and those who are still using 3G handsets/devices for connection to CMHK's network), and CMHK's provision of support services for the affected customers such as offers to upgrade service plans or to replace handsets/devices. For customers who choose not to continue the service or not to replace their handsets/devices, CMHK has made reasonable service termination arrangements and provided them with sufficient advance notification and customer service support. Moreover, the CA has required CMHK to maintain satisfactory 3G services until the scheduled service cessation date.
CMHK said that the decision has been made after thorough and careful consideration. The number of customers using 3G services has been declining, and as of March this year, it accounted for less than 0.25% of the total number of CMHK's mobile customers (including CMHK's service plans, pre-paid service-related products, and mobile virtual operator-related products).
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