The Secretary for Culture, Sports and Tourism, Rosanna Law, opened a personal account on Xiaohongshu to share her work and interesting things, and her Facebook page is frequently updated with her daily life. In an exclusive interview with Ta Kung Wen Wei Media and DotDotNews, she said she was glad that the comment section of her social media platform had been turned into a "wishing pool" and "wishing tree" by netizens. Although she has a lot of work to do and is unable to respond to each and every one of them, she continues to pay attention to the comments from netizens, and believes that they will help her lead her team's work.
"I'm not a KOL, but I think it's good to share my life on social media, so that everyone can know a little bit about my life," she says. Law often shares her experiences of hiking and visiting mainland cities on her account, attracting a large number of netizens to interact with her in the comment section. In particular, the comment section has been buzzing with activity since she opened her Xiaohongshu account.
However, the recent misprinting of tickets for the UK band Coldplay's concert by the ticketing platform Cityline has led to an influx of netizens to "complain" on Law's Xiaohongshu account, querying Cityline's mishandling of the case. Law said that many netizens expressed their views in her Xiaohongshu, such as wishing that a certain mainland star, top celebrity, South Korean star or a foreign group would come to Hong Kong to hold a concert. She believes that whether it is Xiaohongshu, Facebook, WeChat or IG, netizens in their circle of friends and social media platforms can help her understand the current situation, people's preferences, etc., which is conducive to doing a good job in the work of culture, sports and tourism.
"Just because I haven't answered doesn't mean I haven't read them. I have read them, so don't worry about leaving a message". Law welcomed the public and netizens to strengthen communication through social media.
Asked about the arrangements for e-ticketing and combating scalpers, Law pointed out that e-ticketing is a trend and many local concerts are already selling tickets through platforms such as cell phone apps and websites. Considering that the organizers have to take care of the needs of those who need to print out physical tickets, the government will communicate with concert organizers and study the cases of other cities to see if it is possible to adopt the system of real names and e-ticketing," said Law. "Hong Kong is a commercial society, and if the organizers consider that a particular mode of operation will have negative impacts, the government will respect it", she said, adding that she believes technological advancement will help reduce ticketing errors.
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