Journalists' Hands-On Experiences | Undercover report reveals continuing taxi industry challenges

To combat misconduct in the taxi industry and enhance overall service quality, the Hong Kong government will implement a penalty point system for taxi drivers next month and introduce a fleet of quality taxis. However, recent undercover investigations by DotDotNews revealed ongoing issues within the industry.

Reporters posing as tourists discovered several problematic practices at various locations. Some taxi drivers were found taking longer routes and charging passengers in RMB at a 1:1 exchange rate, resulting in fares that were nearly HKD 40 higher than expected. Others openly refused to take passengers unless they were heading to specific destinations, with some drivers insisting that non-cross-harbor passengers should "wait over there."

The reporters observed various questionable behaviors among taxi drivers at the Peak Tram station, a popular tourist destination. While some adhered to proper pick-up procedures, others drove into the taxi stand with their meters off, only accepting passengers after confirming the destination.

In one incident, a driver charged nearly HKD 180 for a trip that should have cost around HKD 140, using a longer route. When asked about electronic payment, the driver accepted payment in RMB without explanation, applying a disadvantageous exchange rate. According to the new penalty system, such actions could lead to significant points deductions, potentially resulting in a three-month suspension.

Further investigations revealed that some drivers refused electronic payments altogether, insisting on cash only. One driver explained that accepting electronic payments would expose their income to tax authorities, and he expressed indifference towards customer preferences, suggesting they return next year when more quality taxis would be available.

Despite the government's plans to reform the taxi industry, issues such as passenger pick-ups outside designated areas and drivers refusing to accept electronic payments continue to persist.

Legislative Council members emphasized the importance of monitoring the new taxi fleets to ensure compliance with the new regulations. He also proposed mandatory installation of surveillance equipment in taxis to help enforce the rules against illegal practices.

During observations at the Peak Tram station, it was noted that traffic enforcement officers were largely ineffective in addressing the ongoing misconduct, as taxis continued to pick up passengers outside designated areas without intervention.

Overall, while the government aims to improve the image of the taxi industry with new measures, significant challenges remain in ensuring compliance and enhancing service quality.

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