Exclusive | Say NO to overcharging: HK's taxi ambassadors help combat cabbies' illegal practices

In the vibrant nightlife hub of Central's Lan Kwai Fong, taxis are the preferred way for revelers to get home after a fun night. Typically, a 10-minute ride covering about 4 kilometers from Lan Kwai Fong to Wan Chai should cost around HK$40.

However, several Indian tourists found themselves quoted an exorbitant HK$450 for the same trip at 3 a.m., a fare nearly ten times the standard rate.

This phenomenon of taxi drivers conducting illegal practices isn't limited to just one route but is a widespread issue across various destinations in Hong Kong, with some unscrupulous drivers exploiting tourists unfamiliar with local taxi regulations. Such practices have tarnished the reputation of the local taxi industry and Hong Kong itself.

To combat this, Central District (CDIST), in collaboration with the taxi industry, Lan Kwai Fong Association (LKFA) and the Central and Western District Road Safety Campaign Committee (C&W DRSCC), launched the three-month LKF Taxi Ambassadors Scheme in April this year.

Two of the first ambassadors, Singh Alex Irvinder and Singh Palvinderjit, fluent in Cantonese, English, and Hindi, assist passengers by ensuring fair fares, communicating payment details, and providing guidance on filing complaints against rogue drivers.

The initiative aligns with Hong Kong's new Hospitality Campaign, which was launched on June 3, promoting the city's reputation as a welcoming international tourist destination. By stepping up as volunteer taxi ambassadors, Alex and Palvinderjit are not just protecting passengers but also enhancing Hong Kong's image.

"HK is our home, and we also need to contribute our part," said Alex, finding joy in helping visitors and contributing to the city's betterment.

What are some usual tricks of these taxi drivers? How has the scheme helped turn things around? Watch the video now for DDN's in-depth coverage of the issue.