Sam's Club apologized on Tuesday (Dec. 9) over a reported food-safety incident, saying it attaches great importance to product safety and member experience and immediately worked with a professional pest-control firm to conduct a full-chain inspection after receiving the complaint.
The incident drew wide attention on Chinese social media platform including RedNote after a consumer in Shenzhen claimed on Tuesday that a live mouse was found inside a box of mochi purchased from Sam's Club.
In a statement sent to the media, Sam's Club said that it consistently enforces stringent pest control protocols. A comprehensive review of surveillance records and warehouse monitoring footage—spanning product preparation, packaging, shelf-stocking, and order picking—has revealed no signs of pest activity or irregularities.
Investigation revealed that this order's pickup location is outdoors. Third-party pest control specialists conducted an on-site inspection and determined that the surrounding area contains flowering shrubs and trees, which provide habitat conditions for wild pests. The statement also revealed relevant signs of activity at the site.
The analysis of the pest inspection and the findings from the pest control specialists suggest that pests from the nearby area accidentally got into the product when it was placed at the pickup location.
The retailer said it has communicated with the customer and resolved the matter properly. It apologized for the disturbance and inconvenience caused and said it will strengthen packaging management and delivery services going forward.
It happened after a consumer in Shenzhen shared a daily order experience online. According to the individual involved, on the evening of Monday, the consumer purchased several items via Sam's Club's "Speedy Delivery" service, including fresh milk, orange juice, and a box of 24 Member's Mark original mochi. However, when the order arrived that night in a silver insulated delivery bag, a mouse was found inside alongside the cold-chain products, according to media reports.
(Source: China Daily)
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