
Recent online discussions have circulated claims that Chinese e-commerce platform Pinduoduo abruptly ended its collaboration with SF Express (Hong Kong). Netizens shared screenshots of conversations with Pinduoduo's customer service, which confirmed the termination and advised customers to select alternative logistics providers for parcel collection.
In response, SF Express (Hong Kong) stated in the early hours of July 2, clarifying that its contract for Hong Kong consolidated logistics services with Pinduoduo officially expired on June 30. As a result, SF Express has ceased providing local consolidated logistics services for Pinduoduo, thanking customers for their support and understanding.
When contacted by reporters, official customer service representatives from both Pinduoduo and SF Express (Hong Kong) confirmed the contract's expiration. This means customers using Pinduoduo for shipments to Hong Kong can no longer choose SF Express' self-pickup lockers or collection points.
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