Transport Department monitors refund arrangements by green minibus operator after overcharging of fares
The Transport Department (TD) reported today (August 5) that the New Territories green minibus (GMB) operator, which overcharged fares earlier, arranged for a refund to the affected passengers through various channels from today. The TD will closely monitor the refund arrangements.
GMB routes No. 501A, 501C, 501K, and 501S, operated by Fully Mint Limited, had charged passengers fares higher than the effective fares approved by the TD from May 19 to July 26. The differential ranged from $0.3 to $1 per trip.
A spokesman for TD said that the GMB operator and Stored Value Facility operators arranged for the refund to the affected passengers from today. Overcharged fares paid by Stored Value Facilities or cash can be refunded in full:
Octopus: The overcharged fares can be refunded to the same Octopus card via the mobile application or at any of the 51 Octopus Service Points (including MTR Fanling and Sheung Shui Station) across the territory on or before April 30, 2025. The GMB operator’s staff will also assist affected passengers with refund at the Wo Mun Street Public Light Bus (PLB) Terminus in Luen Wo Hui, Fanling, at designated time slots (9 am to 1 pm; and 6 pm to 8 pm daily);
Alipay and AlipayHK: The overcharged fares have been refunded directly to the relevant accounts of the affected passengers this morning, and
Cash: The affected passengers can visit Wo Mun Street PLB Terminus at designated time slots (9 am to 1 pm and 6 pm to 8 pm daily) and collect the overcharged fares in cash on site from the GMB operator’s staff on or before September 4, 2024, after providing their name and contact information, etc.
As beneficiaries under the Government Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities were not affected by the overcharging incident, a refund is unnecessary. The GMB operator will reimburse the Government for the overpaid subsidies under the Scheme.
For inquiries, affected passengers may call the respective hotlines or visit the mobile applications or websites of the operators:
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