Operation of HKeToll at Eastern Harbour Crossing generally smooth, TD says

The Transport Department (TD) said today (August 28) that the operation of the HKeToll has been generally smooth since its implementation at the Eastern Harbour Crossing from 5 am yesterday (August 27).

The TD's Emergency Transport Co-ordination Centre has been closely monitoring the traffic situation at the Eastern Harbour Crossing. The overall traffic flow has been smooth in general. During today's morning peak hours, the traffic queue towards Hong Kong Island is at Sceneway Garden, which is similar to that before the implementation of the HKeToll, and generally, motorists can adapt to the new traffic arrangements.

At present, 98 percent of the vehicles are issued vehicle tags. From 0:00 am to 5:30 pm today, a total of about 53,400 vehicles passed through the Eastern Harbour Crossing. Among them, about 90 percent of the vehicles were detected with vehicle tags installed, and about 70 percent of the vehicles used automatic payment means. With the progressive implementation of the HKeToll in government toll tunnels, the TD once again appeals to vehicle owners who have received vehicle tags to complete the three steps for the HKeToll service as soon as possible: (1) install a vehicle tag, (2) open an HKeToll account and (3) set up an automatic payment means, so as to fully enjoy the convenience of the HKeToll.

The TD reminds that vehicle owners must pay the toll within 14 business days after passing through the tunnel. He/she can log on to the HKeToll website (hketoll.gov.hk) or mobile app to check the outstanding toll and pay, either by credit card or by following the instructions to generate a QR code to either pay via the Faster Payment System or at 7-Eleven convenience stores by cash. The HKeToll website provides a video to guide vehicle owners on how to set up automatic payment means and pay outstanding tolls online. Payments of outstanding tolls can also be made at the four customer service centers and four service outlets. If vehicle owners have any inquiries about setting up an automatic payment means, paying an outstanding toll or the other HKeToll services, they can call the 24-hour customer service hotline at 3853 7333 or visit the customer service centers, service outlets or consultation counters at designated MTR stations and Home Affairs Enquiry Centres in the District Offices. The staff will provide appropriate assistance. The locations and service hours of the above-mentioned facilities are in Annex 1.

In addition, holders of Government Tunnel Toll Tickets (toll tickets) can apply for a refund at the eight refund centers located at the car parks in Central, Shau Kei Wan, Tsim Sha Tsui, Kwun Tong, Wong Tai Sin, Kwai Fong, Tsuen Wan and Sha Tin until June 30, 2024. The locations and service hours of the refund centers are shown in Annex 2. They can continue to use toll tickets at the Tate's Cairn Tunnel and the Aberdeen Tunnel where the HKeToll has yet to be implemented.

The second phase of implementation of the HKeToll has been completed smoothly at the three road harbor crossings. The TD will implement the third phase of the HKeToll and extend the arrangements to the Tate's Cairn Tunnel and the Aberdeen Tunnel by the end of this year. Details and exact dates will be announced later.