The Transport Department (TD) has reminded the public that the HKeToll will be implemented at Shing Mun Tunnels from 5 am this Sunday (May 21). Motorists can drive through the toll plaza without having to stop or queue at toll booths for payments. All manual toll booths and Autotoll lanes will be canceled.
To tie in with the implementation of the HKeToll, temporary traffic arrangements will be implemented in phases in the vicinity of Shing Mun Tunnels starting from 11.30pm on May 20. Both directions of Shing Mun Tunnels will be closed from 4.30 am to 5am on May 21 to facilitate the works to close the toll booth facilities, amend traffic signs and road markings, etc.
In addition, the TD reminds that vehicle owners, who have used the Tsing Sha Control Area (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) without paying the toll after the implementation of the HKeToll, will receive an electronic notification on the seventh business day after passing through the tunnel, reminding them that they must pay the toll within 14 business days after passing through the tunnel.
After receiving such electronic notification, the vehicle owner should immediately log on to the HKeToll website (hketoll.gov.hk) or mobile app to check and pay the outstanding toll, either by credit card, by following the instructions to generate a QR code to either pay via the Faster Payment System or at 7-Eleven convenience stores by cash. Payments of outstanding tolls can also be made at the four customer service centres and four service outlets. Late payments will incur a surcharge.
If vehicle owners need assistance, they can browse the HKeToll website, call the 24-hour customer service hotline 3853 7333, or visit the four customer service centers, four service outlets, two car park service counters, and consultation counters located at the designated MTR stations and the Home Affairs Enquiry Centres in the New Territories District Offices. The locations and service hours of the above-mentioned facilities are shown in Annex 2.
As of May 17, more than 720,000 vehicle tags had been issued, accounting for about 89 percent of licensed vehicles in Hong Kong, of which about 76 percent of vehicle owners had opened HKeToll accounts. With the progressive implementation of the HKeToll in Government tolled tunnels, the TD once again appeals to vehicle owners to complete the three steps for HKeToll service as soon as possible: (1) install a vehicle tag, (2) open an HKeToll account and (3) set up an automatic payment means, so as to fully enjoy the convenience of the HKeToll.
Following Shing Mun Tunnels, the HKeToll will be implemented at Lion Rock Tunnel from 5am on May 28.
Comment