HK Government today (Oct. 31) announced that eligible persons born in 1960 should apply for the JoyYou Card, a Personalised Octopus Card tailor-made for the Government Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities ($2 Scheme) from tomorrow (November 1) via the Octopus App mobile application or by posting the application forms.
The JoyYou Card carries a personal photo and the name of the eligible beneficiary for identification. Each eligible person will be issued with one card only. Octopus Cards Limited (OCL) will send the JoyYou Card to the applicant's Hong Kong postal address within four weeks upon receipt of the completed application. The Government will subsidize the $20 application fee for the first application of eligible persons, and the applicants do not need to pay any application fee to the OCL separately.
In accordance with the application timetable announced, the OCL will accord priority to applications from eligible persons born in 1960 in November, while other overdue applications will be processed later and therefore it may take a longer time for late applicants to be issued JoyYou Cards.
Eligible persons aged 60 to 64 must use a JoyYou Card to enjoy the $2 concessionary fare from February 27, 2022. As for eligible persons born in 1957, 1958, and 1959, the OCL has so far received a total of about 294 000 applications, representing about 82 percent of the estimated local population born in the same years. The Government appealed to the above eligible persons who have yet to apply for the JoyYou Card to submit their applications as soon as possible to ensure that they will be able to enjoy the concession as scheduled.
In addition, for applications with incomplete information or supporting documents, the OCL has issued SMS and letters to the applicants concerned for supplementary submission. Applicants who have received SMS should call the service hotline (2266 2222) as soon as possible. As for applicants who have received letters, they should submit the supplementary information within 14 days by using the return envelope enclosed. Otherwise, their applications cannot be processed further.
The OCL has started sending JoyYou Cards to applicants by post since mid-August in phases and has notified applicants via SMS to check if they have received it. Applicants who have not received their JoyYou Cards 10 days after receiving the SMS or four weeks after completing the application should call the service hotline.
The links to download the Octopus App mobile application, application form (without postage-free return envelope), and the distribution points for paper application forms (with postage-free return envelope) can be found on the JoyYou Card webpage (www.octopus.com.hk/joyyou/en). The webpage also features videos illustrating the detailed steps to apply for the JoyYou Card. For enquiries on the JoyYou Card, please visit its webpage or call the service hotline.
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