Public invited to vote in Taxi Service Commendation Scheme 2022

The Transport Department (TD) said today (Feb. 6) that the Taxi Service Commendation Scheme 2022 is now open for public voting.

Members of the public are welcome to cast their votes online for the awards "Quality Taxi Drivers" and "Good Driver, Good Service" through the website at www.ctsq.org.hk/voting or by scanning the QR code printed on the promotion pamphlets (see Annex) placed in taxi compartments. The voting period will end on April 7.

The public nomination of this year's Scheme has received an enthusiastic response. Over 1,200 nominations of "Quality Taxi Drivers" and "Good Driver, Good Service" awards were received, among which 70 nominees for the "Quality Taxi Drivers" award and eight nominees for the "Good Driver, Good Service" award were shortlisted for public voting. Twenty nominees of the "Quality Taxi Drivers" award and two nominees of the "Good Driver, Good Service" award obtaining the highest combined scores from the public voting and a professional assessment panel will be given the awards, while the driver obtaining the highest score from the public voting will be given the "Most Popular Taxi Driver" award. Also, the taxi service management team obtaining the highest score from the professional assessment panel will be given the "Quality Taxi Service Management Team" award.

Public participation is encouraged. After the public voting ends, the assessment panel will evaluate and select the winners of the various awards for taxi drivers and taxi service management teams. It is expected that the award presentation ceremony will be held in mid-2023. Details will be announced in due course.

The TD and the Committee on Taxi Service Quality jointly launched the Taxi Service Commendation Scheme with an aim of promoting quality services and the image of the taxi industry. The professional assessment panel evaluates the taxi drivers with reference to their driving records, conduct, in-service training records, the commended behaviour and passengers' satisfaction levels in regard to their service. Also, the assessment panel evaluates taxi service management teams in a series of aspects, including the management on taxi service quality, the application of advanced technology in enhancing the efficiency and quality of taxi service, and their social responsibility.